Understanding survey reminders

What are survey reminders?

Survey reminders are follow‑up emails sent during the survey period to participants who have not yet submitted their questionnaire. They include your personal link so you can get to your survey quickly.

When you will receive reminders

Only if needed: You’ll receive reminders only if you haven't submitted your survey yet.
Timing and cadence: Your organisation sets the number and timing of reminders. Schedules may vary per survey.
Stop condition: Once you've successfully submitted your survey, reminders stop automatically.

If you keep receiving reminders

Sometimes reminders continue because the submission wasn’t completed. Try the following:

Open the latest reminder and click your personal link.
If you can still answer questions, that means your survey is not submitted. Go to the end and click Submit.
If you see a confirmation or “Thank you” message and cannot answer questions, your survey has been submitted. You can safely ignore future reminders that refer to the same survey.
If reminders persist after a confirmed submission, contact our Helpdesk with your name, organisation and survey name so we can check your status.

Receiving reminders not meant for you

Sometimes survey invitations and reminders are sent to the wrong person. Here’s what to do if you think a reminder wasn’t meant for you:

Different name on the email: Do not use the link. Personal links are tied to a single participant. Request a correct invitation instead. For more information, see the article What to do if you receive the wrong survey invitation.
Former employer: If you no longer work for the organisation, simply delete the email or inform your former HR contact. No action is required from you. For more details, see the article Managing survey invitations from former employers.

Can I unsubscribe from reminders?

Unsubscribing from survey reminders would also prevent you from receiving important survey information. If you do not wish to participate, simply do not click the link; reminders will end when the survey closes. If the reminders are misaddressed, please contact your HR team or our Helpdesk so we can correct the details.