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Navigating and Managing the Question Library

The Question Library is being released in phases. If you already have access, you're using the beta version. We’re actively monitoring any issues that might occur —especially anything related to question content. If something seems off or missing, please reach out via our support channels.

Your feedback helps us improve. You can share it directly in the platform or contact your Customer Success Manager.

If you see a * next to an item it means it is not yet released but will be the coming months.

Explore all available questions in your subscription

The Question Library gives you a complete overview of the questions included in your subscription. You can:

  • Browse questions, themes, topics, and the variables used
  • Switch between languages if your project supports multiple languages
  • View translations for all standard questions (note: these cannot be edited)

Curious about the difference between topics and themes? Learn more here.

 

Reorder questions and topics*

In the All Questions tab, you can:

  • Change the order of questions within a topic
  • Rearrange the order of topics themselves*

This determines how questions will appear in your final questionnaire.

To reorder questions or topics:

  1. In the question overview, hover your mouse over the item you want to move.
  2. Click and hold the drag handle (the icon with two columns of dots) on the left side of the question or topic.
  3. Drag the item to your desired position.
  4. Release the mouse to drop it in place.
  5. Click Save at the bottom of the page to confirm your changes.

Editing or removing questions

Effectory standard questions cannot be edited or deleted. This ensures:

  • Access to validated, high-quality questions
  • Benchmarking in your reporting

To exclude a question from a survey, simply leave it unselected when creating your questionnaire during the survey setup. Want to know more about how to create a questionnaire for your survey? Read more.

 

Adding a comment to a question to provide context*

If you would like to customize a standard question, you have two options:

  1. Add a comment to provide extra context for participants:
    image (1)
  2. Select an alternative version of the question with different wording but the same meaning—this keeps benchmark compatibility

If neither option fits your needs, you can create custom questions. Please note:

  • Custom questions do not include benchmark data.
  • Some topics are restricted—check the guidelines here.
  • You are responsible for ensuring GDPR compliance.


How to adjust a variable*

You can tailor variables to better reflect your organization’s language.

Variables are placeholders like [company name] that can be replaced with your actual content. Depending on your subscription, you may also update department or manager variables.

To edit a variable:

  1. Go to Project Question Library > Variables tab
  2. Click the pen icon next to the variable
  3. Update the value (e.g. change [company name] to your actual company name)
  4. Click Confirm changes

A preview will show how the updated variable appears in real questions.

 

If you look for how to add custom questions, you can read more about it here: How to add custom questions