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Contact the Effectory Helpdesk
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Service levels for the helpdesk

For an overview over the service levels for the helpdesk, see the following points:

  1. Effectory Helpdesk online and staff provide first-line support to users of Effectory products and services.

  2. Effectory Helpdesk online is available 24 hours per day, 7 days per week here for frequently asked questions and self-service tasks. Up-time at least 99.50% per year.

  3. Effectory Helpdesk staff is available from 9:00 to 12:00 and from 13:00 to 17:00 CET/CEST from Monday through Friday.

  4. Effectory Helpdesk staff are unavailable on Dutch public holidays as published on Which days are official public holidays in the Netherlands? | Government.nl.

  5. Due to company holidays in 2026, our Helpdesk will be unavailable on

    • August 21

    • September 11

    • December 11 (in the afternoon)

    • December 28–29.

  6. Effectory Helpdesk staff handles phone calls, emails, and chats in Dutch, German and English.