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Contact the Effectory Helpdesk
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Service levels for the helpdesk

For an overview over the service levels for the helpdesk, see the following points:

  1. Effectory Helpdesk online and staff provide first-line support to users of Effectory products and services.

  2. Effectory Helpdesk online is available 24 hours per day, 7 days per week here for frequently asked questions and self-service tasks. Up-time at least 99.50% per year.

  3. Effectory Helpdesk staff is available from 9:00 to 12:00 and from 13:00 to 17:00 CET/CEST from Monday through Friday.

  4. Effectory Helpdesk staff are unavailable on Dutch public holidays as published on Which days are official public holidays in the Netherlands? | Government.nl.

  5. Due to company holidays in 2026, our Helpdesk will be unavailable on August 21, September 11, and December 28–29.

  6. Effectory Helpdesk staff handles phone calls, emails, and chats in Dutch, German and English.