Service levels for the helpdesk

For an overview over the service levels for the helpdesk, see the following points (below):

1. Effectory Helpdesk online and staff provide first-line support to users of Effectory products and services.
   
   
2. Effectory Helpdesk online is available 24 hours per day, 7 days per week on https://support.effectory.com/hc/en-us/requests/new for frequently asked questions and self-service tasks. Up-time at least 99.50% per year.
   
   
3. Effectory Helpdesk staff is available on +31203050103.
   
   
4. Effectory Helpdesk staff is available from 8.30 to 17.30 CET/CEST from Monday through Friday.

5. Effectory Helpdesk staff are unavailable on Dutch public holidays as published on Which days are official public holidays in the Netherlands? | Government.nl.
   
   
6. Effectory Helpdesk staff handles phone calls, emails, and chats in Dutch, German and English.