Skip to content
English
Contact the Effectory Helpdesk
Go to my.effectory.com
  • There are no suggestions because the search field is empty.

Custom questions - Everything you need to know

The Question Library is being released in phases. If you already have access, you're using the beta version. We’re actively monitoring any issues that might occur —especially anything related to question content. If something seems off or missing, please reach out via our support channels.

Your feedback helps us improve. You can share it directly in the platform or contact your Customer Success Manager.

Please note: Adding a custom question is not yet released, but you can already read about how it works in this article.

The question library feature on the My Effectory platform allows you to easily create questionnaires tailored to your organization’s needs. This article focuses on everything you need to know about adding custom questions to your library. Please note that the availability of custom questions might depend on your chosen plan.

If you want to know more about how to formulate a good question, read more here: How to create effective custom questions

How to add custom questions

Before you can add your own questions to your question library, you will be asked to confirm that your questions are GDPR-compliant. Adding your own questions is your own responsibility. You can find more information here.

  1. Go to the Your question library page.
  2. Ensure that you are on the tab Overview.
  3. In the All questions tile, click on the Add questions link.
    > A new Add questions window opens
  4. To add a new question:
    • Select an Effectory question: Start typing a keyword and select one of the suggested Effectory questions from the drop-down menu. For Effectory questions, Topic and Question type are pre-set.
    • Type in a custom question: Type your custom question and select Question type and Topic. Read here how to create good questions:

5. Click on the + New question button at the bottom to add more questions.

 

How to adjust custom questions

Generally, to adjust questions:

  1. Go to the Project question library.
  2. Go to the tab All questions.
  3. Click on the question you want to edit.
    > An Edit question side panel with question details opens.
  4. Click on the component you want to change. Find more information on editable components below.

You can adjust the following components of custom questions:

  • the translations
  • the topic

How to delete questions

Note: Only custom questions can be deleted. The deletion does not affect running surveys that included the question.

  1. In the overview of all questions, click on the custom question you want to delete.
  2. Select Delete in the top right corner.

 

How to customize a question's topic

  1. In the question overview, click on a question's topic in the topic column.
    > An Edit topic side panel opens.
  2. Click on the topic to adjust.
  3. Click Save.

 

How to adjust the translation of a custom question

Note: Every custom question you add will be automatically translated into the languages you have available in your project.

  1. Click on the question's translation visible in the question's side panel.
  2. Enter the adjusted translation text.
  3. Click Save.