Contacting Effectory
We’re here to help. Depending on your question, there are different ways to reach us or quickly find the answers yourself.
Start with our help center
Most questions can be answered right away in the Effectory Help Center. Use the search bar at the top to explore guides about surveys, My Effectory, Your Feedback, and more.
Chat with Effy, our AI assistant
Effy is always available to give you instant support:
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Find Effy at the bottom-right corner of any page in our Help Center or directly in My Effectory.
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Effy’s answers are based on our knowledge base, so you get up-to-date and reliable information.
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Chat with Effy in English, Dutch, or German.
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If Effy can’t fully answer your question, it will guide you to the best way to contact our team.
Contact options
Submit a request
The quickest way to reach us is through our request form.
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Fill in your details and describe your question or issue.
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Our support team will respond as soon as possible.
Call us
Prefer to speak with someone directly? Call us at:
📞 +31 (0) 20 305 0100 (English and Dutch)
📞 +49 89 201 84 691 (German)
Available Monday to Friday, 08:30–17:30 CET.
You can also email us at helpdesk@effectory.com. To help us assist you faster, please include:
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The name of your organization
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The survey or project you’re working on
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A description of your question or issue
- Screenshots or error messages if possible
This extra detail helps us resolve your request more quickly.
Check system status
If you think there might be a technical issue, visit our status page to see if My Effectory or related services are experiencing problems.