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How to stop a running survey

You can manually stop a survey that is currently running in My Effectory. This gives you more control over your survey process and helps you respond quickly to unexpected situations. 

Why Stop a Survey? 

You might want to stop a survey early if: 

  • The response rate has reached 100% 
  • A mistake was made and the survey should not continue 

 

What Happens When You Stop a Survey? 

  • The survey’s end date is set to the exact moment you stop it. 
  • No data is lost — all collected responses and results remain available for reporting. 
  • Respondents are not notified when a survey is stopped (this may change in a future update). 

Use This Feature Wisely!

Stopping a survey is a final action. Once a survey is stopped:

  • It cannot be restarted or reopened.
  • If you stopped it by mistake, you’ll need to create a new survey.
We recommend using this feature only when you're certain the survey should no longer continue. 

 

How to Stop a Survey 

  1. Go to My Effectory. 
  2. Open the Project in which the survey is launched. 
  3. Click on the survey that is currently running. 
  4. Click on the three dots in the right corner and click Close Survey . 
  5. Confirm your choice. 

The survey will immediately be closed and marked as completed.  

If you stopped the survey because you wanted it to end early due to 100% response, the results will be available as planned based on the settings you have chosen. 

 

Additional Information 

  • If phased release is enabled, you’ll see a message about the scheduled results release date. You can adjust this in the Results Release Settings. 
  • You can use the archiving feature to hide stopped surveys from view, especially useful if a survey was stopped due to an error.