Invitation link or code not working?

If you have received an e-mail invitation and the link to the questionnaire does not work, please contact our helpdesk.

If you have received a paper invitation and you have trouble entering the code, try these steps:

  • Double-check the code: Copy and paste the code to avoid errors. Ensure you enter the entire code (including the gray section).
  • Verify the invitation: Ensure you’re using your personal invitation. Each code is unique and can be used only once.
  • Need more help? Contact our helpdesk if you’re still having issues.
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