Results dashboard: Overview

The Overview page is the first page you see when opening the Results dashboard. It brings together the most important insights from your survey results in one place, allowing you to quickly understand what stands out before exploring the results in more detail.

This article explains the different elements available on the Overview page and how they help you interpret the results. It covers:

• The AI summary of themes

• The tiles

  • Effectiveness Matrix

  • Engagement

  • eNPS

  • Themes

  • Response rate

  • Feel-good topics & Your employees' ideas

  • Highest & Lowest scores

  • Well-being, Retention, & Workload

  • World-class workplace

AI Summary of the themes

The AI Summary provides a concise, easy-to-read overview of the themes included in your survey. It highlights the most important insights and helps you quickly understand how your organisation is performing.

The summary shows how your results compare with your chosen benchmark(s) and previous survey results (if available). This makes it easier to identify strengths and potential areas for improvement at a glance.

For a more detailed explanation, see this article.

The tiles

The Overview page is made up of several tiles, each presenting a different aspect of the survey results. Together, these tiles provide a structured summary of the most relevant insights.

Effectiveness Matrix

The Effectiveness Matrix shows how teams are performing by combining two key dimensions: Engagement and Performance Environment. Based on these scores, teams appear in one of four areas: Effective, Not fully utilized, Detached, or Ineffective.

Clicking the Effectiveness Matrix tile opens a side panel where you can explore the team’s Effectiveness in more detail, explore the Engagement and Performance Environment scores, and see contextual advice suggesting a possible focus for follow‑up.

For a detailed explanation of how the matrix works and how to interpret the results, see Understand the Effectiveness Matrix.

Engagement

The Engagement score indicates the degree to which employees feel inspired, motivated, and energised by their work.

The tile shows the team's current Engagement score, together with comparisons to the selected benchmark and previous survey results (if available).

Clicking the tile opens a side panel where you can explore the team’s Engagement in more detail, including:

• the distribution of answers

• the score over time

• scores for each Engagement question

• scores for strongly correlating questions

eNPS

The employee Net Promoter Score (eNPS) indicates how likely employees are to recommend the organisation as a place to work.

The eNPS tile shows the overall eNPS score as well as the distribution of promoters, passives and detractors. This indicator provides a quick signal of overall employee sentiment and advocacy.

Clicking the tile opens a side panel showing how the score compares with your chosen benchmark and how it has changed over time.

Themes

If your survey contains three or more themes, this tile displays the theme scores in a web graph, making it easy to compare performance across themes.

You can:

• View exact scores by hovering over the data points.

• Compare with previous surveys if earlier results are available, which appear as an overlay on the graph.

• Select themes by clicking the gear icon in the top right to choose which themes are shown.

Clicking the Themes tile takes you to the Themes tab, where you can explore each theme in more detail.

Response rate

This tile shows the percentage of invited employees who completed the survey.

It also displays a comparison between:

• your survey's response rate

• the benchmark response rate

• the response rate of the previous survey (if applicable)

Feel-good topics & Your employees' ideas

This tile shows the answers to the questions:

• What are you most proud of in your organization? (Feel‑good topics)

• What needs improvement in your organization? (Your employees' ideas)

You can switch between the two views using the gear icon on the top right.

Clicking the tile takes you to the Topics & Ideas tab, where you can explore your employees' responses in more detail.

Highest & Lowest scores

These two tiles highlight the individual survey questions that received the most positive (Highest scores) and most negative (Lowest scores) responses within the selected group.

This helps you quickly identify which topics employees view most positively and which may require further attention.

Well-being, Retention & Workload

These tiles provide additional insight into three important aspects of employees’ experience at work:

• Well‑being: Shows how employees feel about maintaining a healthy balance between work and relaxation.

• Retention: Indicates the share of employees who intend to stay with the organisation versus those considering leaving.

• Workload: Reflects how employees experience the amount of work they are expected to handle.

Click the information icon (i) in each tile to view more details about the responses and how the score is interpreted.

World-class Workplace

If you participate in the World-class Workplace programme, an additional tile indicates whether your organisation has received the label. If awarded, you can click Download image to download the label for use in internal or external communication.