Invitation

• Did you lose your invitation?
• I have received an invitation, but I no longer work here.
• I have not received an invitation, what happens now?
• Lost your written invitation (letter), or did you not receive it?
• My invitation has been sent to the wrong address, what should I do now?
• I cannot log in with the code I have received, what should I do now?

Questionnaire

• The link to the questionnaire doesn’t work, what should I do now?
• Do I have to answer all questions?
• May I give multiple answers to one question?
• Written questionnaire: how do I provide an answer?
• I have entered the wrong answer on my written questionnaire, what should I do now?
• What should I do if there isn’t enough room for my answer to an open question?

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Managers

• How do I create an account for My Effectory?
• What is on My Effectory, and where?
• Where can you locate the results of your team?
• Are you unable to log in to My Effectory?
• Forgot password for My Effectory?
• My account for My Effectory is blocked, what should I do?

Respondent – My Feedback

• Where can I find 'My Feedback' in the survey?
• Can I print 'My Feedback'?
• Forgot password for My Feedback?

Teamie

• What are the technical conditions required in order to be able to run Teamie on my (work)computer?
• What is the minimum group size for a Teamie and why?
• Forgot the password for your Teamie account?
• Can a Teamie be reopened after the response period has expired?
• Can employees still be removed during the response period?
• Can an organiser also shorten the response period if the Teamie has already started?

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Other questions

• Contact
• How does Effectory get my data?
• Can my employer see my answers?
• Confidentiality: how does this work?
• I have been placed in the wrong group, what should I do now?
• Who has placed me in my group?

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